Community Action Agency at 3215 Lake Avenue, Ashtabula, Ohio.

Some man named Chris identified himself as being with community action and was calling to see about coming to fix my furnace which, mind you, they practically rebuilt last summer only to have it do this same thing that fall. Now it is doing it again and im sitting here with three layers of clothes most of the time waiting for them to get to me. I returned his call to be told that his voicemail was not set up and to try again later, which I did. I called a lady named Marlo and asked her to tell him I called back but his voicemail was not set up and couldn't get through. Today I get called by a woman named Chris and bitched at royally for calling someone named Dennis and told that I didn't call back soon enough and they were in another job and had 20 people ahead of me. That they would call me again. She told me that I didn't call right back basically calling me a liar. I have the call logs to prove when he called and when I called back. I also have the voicemail "Chris" left telling me what number to reach him at. Why did he give me somebody named "Dennis" phone number?Most of the things they "fixed" last summer are "broken" again including the furnace. I was also told someone was going to fix my basement steps at least twice last summer and none came. I asked about them when I called about the furnace the first time and was told I had to reapply next year to have them fixed. I sprained the my ankle when the top step fell out from under me but that meant nothing. This a "Community Action" service?.